WHEN WILL MY ORDER ARRIVE?
We custom make everything to order and it takes time for us to produce awesome unique products for you! Although we are the fastest one-off production house in the business, please allow 7 business days for processing. We offer US Shipping estimates between 1-11 business days and World-Wide Shipping estimates between 10-18 business days depending on the shipping method chosen at checkout. Any questions or concerns feel free to message us using the chat bubble in the bottom right corner of our website and we will reply within 1 business day.
Note: Due to Holiday Season Demand All RGB Orders Will Ship in 10-12 days. Make sure to order yours before December 10th if you wish to receive it before Christmas!
WHAT IS YOUR RETURN POLICY?
You may cancel or make changes to your order within 24 hours of purchase. If your order arrives damaged or incorrect, we will replace it at no cost to you. We are committed to our customers and want you to be happy. We stand by our products and offer a 100% customer satisfaction guarantee. Simply return the product back to us undamaged within 14 days of delivery and we will refund you. *NOTE: We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping. After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or PayPal account.